Last updated: 2025 | Applies to all registered members in the Philippines
This Privacy Policy explains how lodigame collects, uses, stores, and protects the personal information of players in the Philippines. By registering an account or using any part of our platform, you agree to the practices described on this page. We are committed to keeping your data safe and handling it responsibly at all times.
A clear breakdown of the personal data lodigame gathers from players in the Philippines and how each type is used.
When you create an account on lodigame, we collect your full name, date of birth, email address, mobile number, and a username and password of your choosing. This information is required to verify that you meet the minimum age requirement of 21 years old and to set up your account correctly. We use your contact details to send you important account notifications, security alerts, and updates about your transactions. Your date of birth is used solely for age verification purposes and is stored securely. We do not use your registration details for any purpose beyond operating and securing your account on the platform.
We may also ask for a government-issued identification document when verifying your identity before processing a withdrawal or if our compliance team flags your account for review. Acceptable documents include a Philippine passport, driver's licence, or any valid government-issued ID. These documents are used only for identity verification and are stored in a secure, access-controlled environment. We do not share your identification documents with any third party except where required by Philippine law or a lawful regulatory request. Once verification is complete, your documents are retained only for as long as required by applicable regulations.
When you make a deposit or request a withdrawal, we collect the details of the payment method you use — such as your GCash or Maya account number or your online banking reference. We do not store full card numbers or complete banking credentials on our servers. Payment data is processed through secure, encrypted channels and is used only to complete your transaction and to maintain an accurate record of your account activity. All transaction records are kept in accordance with Philippine financial regulations and our internal compliance requirements. You can review your transaction history at any time by logging in to your account.
We require that all payment accounts used on lodigame be registered in your own name. This policy protects both you and the platform from fraudulent transactions and ensures that withdrawals are sent to the correct person. If a mismatch is detected between your account name and the payment account name, we may place a temporary hold on the transaction pending verification. This is a standard security measure and is not intended to cause unnecessary delays. Full details on supported payment methods are available on the deposit page and the withdrawal page.
We collect data about how you use the lodigame platform, including the pages you visit, the games or sports markets you interact with, the bets you place, and the time and duration of your sessions. This usage data helps us improve the platform experience, identify technical issues, and ensure that the platform is functioning correctly for players across the Philippines. We also use this data to monitor for unusual activity that may indicate fraud, account sharing, or a violation of our Terms and Conditions. Usage data is analysed in aggregate where possible and is not used to make automated decisions that negatively affect your account without human review. You can find more information about how we handle betting activity in our Terms and Conditions.
We may also collect your device type, operating system, browser version, and IP address when you access the platform. This technical information is used to optimise the mobile experience, troubleshoot compatibility issues, and detect suspicious login attempts. Your IP address may be used to determine your approximate location for compliance purposes — for example, to confirm that you are accessing the platform from within the Philippines. We do not use IP data to track your physical movements or share it with advertisers. This data is retained only for as long as it is needed for security and compliance purposes.
lodigame does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and technical infrastructure providers — but only to the extent necessary for them to perform their services. All third-party service providers are required to handle your data in accordance with applicable privacy laws and our data processing agreements. We do not allow them to use your data for their own purposes beyond the services they provide to us. A list of the categories of third-party processors we work with is available upon request.
We may also disclose your personal information if required to do so by Philippine law, a court order, or a lawful request from a government authority or regulatory body. In such cases, we will disclose only the minimum amount of information necessary to comply with the legal obligation. Where permitted by law, we will notify you of any such disclosure. We take the privacy of our players seriously and will always seek to protect your information to the fullest extent permitted by applicable regulations. If you have concerns about how your data is being handled, please contact our support team for assistance.
Under the Philippine Data Privacy Act of 2012, you have specific rights over your personal information. Here is what you can request at any time.
You have the right to request a copy of the personal information we hold about you at any time. We will provide this information in a clear and readable format within a reasonable timeframe. To make an access request, please contact our support team with your account details and a description of the information you are requesting. We may ask you to verify your identity before releasing any data. This right applies to all registered players in the Philippines.
If any of the personal information we hold about you is inaccurate, incomplete, or out of date, you have the right to request that we correct it. You can update certain details — such as your contact number or email address — directly through your account settings. For changes to identity-related information such as your full name or date of birth, we may require supporting documentation before making the update. Keeping your information accurate helps us process your transactions smoothly and ensures your account remains secure.
You may request the deletion of your personal data in certain circumstances — for example, if you close your account and there is no longer a legal or regulatory reason for us to retain your information. Please note that some data must be retained for a minimum period under Philippine financial and gaming regulations, even after your account is closed. We will inform you of any retention obligations that apply before processing your erasure request. Once the retention period has passed, your data will be securely deleted from our systems.
You have the right to object to the processing of your personal data in certain situations, including where we are processing it based on our legitimate interests. If you object to a specific type of processing, we will review your request and stop that processing unless we have compelling legitimate grounds that override your interests. You also have the right to object to receiving direct marketing communications from us at any time. To exercise this right, please contact our support team and clearly describe the processing activity you are objecting to.
Quick answers to what Filipino players most often ask about data privacy on lodigame.
If you have any questions about this Privacy Policy or how your personal data is handled on lodigame, our FAQ page has detailed answers — or you can create an account and manage your preferences directly.